HiGO Rides - Privacy Policy
Last Updated: July 2, 2026
Effective Date: July 2, 2026
1. Introduction
HiGO Rides ("Company," "We," "Us," or "Our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the HiGO Rides mobile application and related services (collectively, the "Service").
By using HiGO Rides, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.
- Account Information: Full name, email address, phone number, profile photo, and password
- Identity Verification: Government-issued ID (CNIC, passport), selfie photos for verification
- Payment Information: Credit/debit card details, mobile wallet accounts (JazzCash, EasyPaisa), bank account information for withdrawals
- Emergency Contacts: Names and phone numbers of trusted contacts you designate
- Support Communications: Messages, feedback, complaints, and reports you submit to us
- Location Data: Real-time GPS location during active rides; approximate location when the app is open in the background
- Device Information: Device model, operating system, unique device identifiers (IMEI, advertising ID), app version
- Usage Data: App features used, screens visited, time spent, buttons tapped, session duration
- Transaction Data: Ride history, fare amounts, payment methods used, timestamps
- Log Data: IP address, browser type, error logs, crash reports, diagnostic data
- Communication Data: In-app messages between riders and drivers
- Google Maps / Google Places: Location search data, route and distance information
- Firebase / Firestore: Real-time ride status synchronization data
- Social Login Providers: Profile information from Google, Facebook, or Apple when you use social login
- Payment Processors: Transaction status and verification data from payment gateways
- OneSignal: Push notification delivery and engagement data
3.1 Core Service Delivery
- Matching riders with nearby available drivers
- Processing ride requests, bookings, and cancellations
- Calculating and processing fares and payments
- Sending ride confirmations, receipts, and invoices
- Providing real-time tracking for active rides
- Enabling in-app communication between riders and drivers
3.2 Safety and Security
- Verifying the identity of riders and drivers
- Detecting and preventing fraud, abuse, and unauthorized access
- Investigating complaints, disputes, and safety incidents
- Operating the emergency SOS feature and alerting authorities when needed
3.3 Customer Support
- Responding to inquiries, complaints, and support requests
- Investigating billing disputes and processing refunds
3.4 Service Improvement
- Analyzing usage patterns to improve app features and performance
- Conducting research and analytics to enhance user experience
- Fixing bugs, crashes, and technical issues
3.5 Marketing and Communications
- Sending promotional offers, discounts, and referral rewards (with your consent)
- Delivering push notifications about ride status, offers, and app updates
3.6 Legal Compliance
- Complying with applicable laws and regulations in Pakistan
- Responding to lawful requests from government or regulatory authorities
- Enforcing our Terms and Conditions and other agreements
4. Location Data
4.1 How We Use Location
- Showing your position on the map for ride matching
- Calculating accurate fares based on actual distance traveled
- Sharing your real-time location with your matched driver during pickup
- Sharing driver's real-time location with you during an active ride
4.2 Location Data Retention
- During Ride: Location is shared in real-time with your driver/rider
- After Ride: Trip route data is retained for 90 days for dispute resolution purposes
- Precise GPS Data: Deleted within 30 days after ride completion
- You can disable background location in your device settings; this may affect service availability
4.3 Emergency Location Sharing
When you activate the SOS feature, your live location is shared with your emergency contacts and, if necessary, law enforcement authorities.
5.1 With Drivers / Riders
- Riders see: Driver's name, photo, vehicle details, license plate, real-time location, and rating
- Drivers see: Rider's first name, pickup location, destination, and rating
- Full contact information is not shared until a ride is accepted
5.2 With Service Providers
- Google (Maps, Firebase): Location and mapping services, real-time database
- OneSignal: Push notification delivery
- Payment Gateways: JazzCash, EasyPaisa, Stripe, MyFatoorah for payment processing
- AWS: Cloud storage for documents and media
All service providers are contractually obligated to protect your data.
5.3 For Legal Reasons
We may disclose your information if required to comply with a legal obligation, court order, or to protect the safety of our users or the public.
5.4 Business Transfers
If HiGO Rides is acquired or merged, your data may be transferred to the acquiring entity under the same privacy protections.
5.5 What We Do NOT Do
- We do not sell your personal data to advertisers
- We do not share your payment card details with drivers
- We do not share your full phone number publicly
6. Data Retention
| Data Type |
Retention Period |
| Account information |
Until account deletion + 30 days |
| Ride history |
3 years |
| Payment records |
7 years (financial compliance) |
| GPS/location data |
30 days after ride |
| Support communications |
2 years |
| Device/log data |
90 days |
7. Data Security
- All data is transmitted using TLS/SSL encryption
- Passwords are hashed using bcrypt
- Payment data is processed by PCI-DSS compliant providers — raw card numbers are never stored
- Access to personal data is restricted to authorized employees only
- Regular security audits are conducted
- In the event of a breach, you will be notified within 72 hours
8. Your Privacy Rights
8.1 Access and Portability
You may request a copy of all personal data we hold about you. Requests are fulfilled within 14 business days.
8.2 Correction
You can update your account details in Profile Settings in the app, or contact support for other corrections.
8.3 Deletion (Right to Be Forgotten)
Go to Settings → Delete Account in the app, or email [email protected]. Some data may be retained for legal compliance.
8.4 Opt-Out of Marketing
- Click "Unsubscribe" in any marketing email
- Disable push notifications in device settings or in-app notification preferences
8.5 Location Permissions
You can revoke location permissions in your device settings at any time. Note: this will limit core app functionality.
9. Children's Privacy
HiGO Rides is not intended for users under 18. We do not knowingly collect data from children. If you believe a minor has used our Service, contact us at [email protected] and we will delete their data immediately.
10. Cookies and Tracking Technologies
- The mobile app uses device identifiers for analytics and crash reporting
- Firebase SDK collects anonymous usage statistics
- The admin/web panel uses session cookies for authentication
- You can manage cookies through your browser settings
11. Driver-Specific Privacy
11.1 Additional Data Collected from Drivers
- Vehicle registration, insurance documents, and photos
- Driver's license and CNIC/passport copies
- Bank account details for earnings payouts
- Driving performance data (trips, ratings, cancellation rate)
11.2 Driver Earnings Data
Earnings data is retained for 7 years for financial and tax compliance.
12. International Data Transfers
Some service providers (Google, AWS, OneSignal) may process your data outside Pakistan. We ensure appropriate safeguards are in place for all international transfers.
13. Changes to This Privacy Policy
When we make significant changes:
- We will notify you via push notification and email at least 7 days before the changes take effect
- The "Last Updated" date will be revised
- Continued use after the effective date constitutes acceptance
14. Governing Law
This Privacy Policy is governed by the laws of Pakistan. Disputes shall be subject to the jurisdiction of the courts of Islamabad, Pakistan.
HiGO Rides (PVT) LTD
Privacy Email: [email protected]
Support Email: [email protected]
Phone: +92-311-9968222
Address: [Company Address - To Be Updated]
Response Time: Within 5 business days
By using HiGO Rides, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.